Frequently Asked Questions (FAQ'S)
Why do all orders/order confirmations show a carriage charge if order is over the free carriage threshold?
Our System will automatically remove the carriage charges when the invoicing is done the following day; however, a message is displayed to confirm when you qualify for carriage free as follows:
Congratulations - your daily web order value is over £290.00. You will only be charged carriage if you have upgraded to a premium service.

How do I set up a login and password?
Just email us with your account number & company name -

Where can I find Tech Sheets?
Technical information can be searched for by entering the technical sheet number into the box on the home page or via the technical data link on the product page. You can also access Tech Sheets at Browse Product level, i.e. you do not need to know the Tech Sheet No.

How do I select a delivery service?
When ordering products, on the Delivery Details page, click on the drop down box to select your preferred service from a range of delivery options.

How do I send an order to an alternate delivery address?
To direct an order to an alternative delivery address, move to the bottom of the Delivery Address page and key the details in the fields below 'enter a new alternative delivery address here:' then click the box 'Despatch to this address'.

What is the criteria for returning items?
Please refer to our terms & conditions page, link in the footer of our website

Who do I contact to resolve problems with the web site, e.g. connection/navigation?
Please contact our Call Centre Team in the first instance on 0845 456 1222

Why do most lead times say 3+ wks when they are usually longer?
Lead times will be displayed as either 1 week, 3 weeks or 3 weeks +. This is dependent upon existing supplier orders or previous history. If you require a more specific lead time, please contact our Call Centre Team on 0845 456 1222
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