Customer Support Services
In addition to our extensive portfolio of products, Flowtechnology™ UK maintain a strong focus on Customer Support ensuring we remain the primary supplier of Hydraulic, Pneumatic and Industrial components in the Fluid Power Industry.

We are the only supplier to deliver next day with all orders placed up to 10pm*. All orders are consolidated into one consignment, no matter how many times you order throughout the day. We can even deliver direct to your customer (FT Express) to speed up delivery times – click here to read more about our business services.
* 3pm Northern Ireland

Fundamental to the delivery of a first-class service is the deployment of an exceptional team. By ensuring we retain and support professional, committed personnel who share our enthusiasm and 'can-do' philosophy, we continually improve our operational processes and systems to best support our customer's requirements.

With a team of over 150 employees, we guarantee a premium level of customer satisfaction through our capabilities in the areas detailed below.

Business Development
0845 456 1222

Experienced, professional people who are passionate about our service offering. Their role is to make your business more profitable and successful by working closely with you to develop a strong relationship to our mutual benefit. They work as an extension of your own business to provide information and support relevant to your 'day-to-day' operational requirements.
Call Centre
0845 456 1222

Our team of experienced operators are fully trained in our software systems. In addition to order processing, they provide pricing and information relating to availability; they can advise on alternative products and produce formal quotations. Their role is to answer your call within 3 rings and provide you with an efficient and effective service.
Creative Services
01695 52725

A team of highly skilled individuals - in addition to designing and producing your catalogue each year, the Team also provides design and print management services to our customers. They generate promotional and marketing material to the very highest standards, helping deliver business growth opportunities for our customers.
Customer Services
0845 456 1444

A proficient Team dedicated to dealing effectively with all customer issues by maintaining a consistency of performance in all day-to-day service levels.
Distribution Centre
0845 456 1222

With orders being received up to 10pm, our Distribution Centre Team are picking and packing your orders throughout the day up to and often beyond midnight. They receive shipments from all over the world on a daily Basis. FTUK has continued to invest in state-of-the-art storage and retrieval systems with the ultimate aim of providing speedy, efficient and accurate fulfilment of all your orders.
01695 52779

Our Marketing Department play an integral role in the internal and external storage, usage and communication of information about the company it’s products, services, and promotions. They play a significant part in developing closer business relationships with our customers by acknowledging and addressing ongoing customer requirements and fulfilling additional support for our Business Development Team.
Procurement Contract Services
01695 52766

Our Procurement Contracts Team has a wealth of product sourcing experience and in-depth knowledge as a result of having direct access to over one million products. They specialise in:
  • Project based/multi-product listings
  • Catalogue/non-Catalogue items – High Volume
  • Bespoke items – High Volume
It is the team’s role to instigate the research necessary to fulfil the enquiry in the shortest timescale possible, to ensure you secure the order from your customer.
Product Development
01695 52812

Our Product Development team deliver a product selection which continues to meet the demands of our customer base. The Team select Manufacturers who provide quality, value for money products and their role is to continually develop the ranges, sourcing new and innovative products to both complement and widen our product offering to the market.
Supply Chain
01695 52733

Dedicated to delivering a consistently high service level, Supply Chain maintain and improve our inventory positions and liaise closely with suppliers as a result of their understanding of the ever changing conditions within the marketplace.
Technical Support
0845 456 1333

The members of our Technical Team represent over 70 years experience of expert knowledge of the Fluid Power product ranges in the catalogue. They are continually updating their comprehension of products by attending training courses, and share this knowledge, by hosting external training courses for our customers. Their role is also to provide support in assisting with the choice of product for any particular application and supply you with the necessary technical data.
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